Last Updated; December 4, 2002
As a
local leader in specialty steel products, Pacific knows the value of information. We
also understand the privacy issues involved in using the
Internet and we appreciate your trust. For these
reasons, we believe that you have the right to know
exactly how we collect and use information on our
website.
What information does
Pacific gather about me?
You are able to browse
Pacific's web site without revealing any personal
information. However, there are times that your
information is necessary when you place an order or
request product information.
For example, if you place
an order with Pacific online, we will collect
personal information such as your credit card number,
contact information, billing and shipping address to
fulfill the order and notify you of your shipping
status.
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How does Pacific use this
information?
Pacific gathers your information
to personalize and continually improve your online
experience, including the following:
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The information collected on Pacific's
site is used to process your requests,
to provide you the highest quality of service, to
tell you about opportunities we think will be of
interest to you, and to understand your needs so
that we can serve you better. For example, we may
use your email or postal address to alert you
about product recalls or safety issues or to tell
you about opportunities we think will be of
special interest. |
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Pacific creates aggregate
reports on user demographics and traffic patterns
for internal use only. Again, with a view towards improving our
service to you. This tracking is not tied to
personally identifiable information. |
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Will Pacific share my information
with other companies?
Pacific does not sell,
rent, or lease customer information. We do employ other
companies and individuals to perform functions on our
behalf, and may need to disclose personally identifiable
information in order to process many of the activities
and functions that Pacific customers request. Examples
include external material processing and finishing that
the customer has requested. These companies, that Pacific
has partnered
with, may need to access personal information to perform
their functions, but may not use it for other purposes.
Apart from this, we disclose personal
information only in the good faith belief that we are
required to do so by law, or that doing so is reasonably
necessary to:
- Comply with legal process;
- Respond to any claims; or
- Protect the rights, property, or personal safety
of Pacific, our customers, or the public.
Pacific will not provide information in statistical
form, including web sessions, sales, etc., to any third
party.
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How does Pacific secure my personal
information?
Pacific uses reasonable
precautions to protect your personal information stored
on our system from loss, misuse and unauthorized access,
disclosure, alteration and destruction. While no
computer system is completely secure, we believe the
measures implemented by our site reduce the likelihood
of security problems to a level appropriate to the type
of data involved.
US Customers: If you don't feel
comfortable sending your personal information to us over
the Web, please use the Pacific site to browse our
product offerings and then give us a call at (800)
547-1091 to place your order over the phone.
Outside
the US Customers:
If you don't feel comfortable sending your personal
information to us over the Web, please give us a call at
(503) 226-7656 to place your order over the phone.
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What are cookies and how does
Pacific use them?
A cookie is a small data file that
certain Web sites write to your hard drive when you
visit them. A cookie file can contain information (such
as a user ID) that the site uses to track the web pages
you have visited or how often you've visited Pacific's site. However, the only personal information a cookie
can contain is information you supply yourself. A cookie
cannot read data off your hard disk and one Web site
cannot read a cookie file created by another Web site.
If you have set your browser to warn you before
accepting cookies, you will receive the warning message
with each cookie. You can refuse cookies by turning them
off in your browser. (For information about turning
on/off cookies in your browser, see your browser's user
documentation.) The Pacific site does not use cookies at
this time. See Section 2 below.
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Does Pacific collect information on
children?
Pacific encourages parents to take an
active interest in their children's use of the Internet.
Pacific does not intend to collect information from
children who are under the age of 13. If you are under
13, you should not provide information on this site and
should ask your parent to do so for you. If Pacific discovers that it has received information from a person
under 13 years of age, it will be deleted and not used
for any purpose.
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How do I unsubscribe from
Pacific email communications?
We hope you enjoy
receiving messages from Pacific but if you prefer to be
removed from our mailing list, we will be happy to
unsubscribe you from promotional messages. We will
always keep your information in case we need to notify
you of a problem with a product but we will identify you
as a user who does not wish to receive any further
non-critical information.
Please contact Pacific
at the contact numbers below to
be removed from our list.
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How do I update or correct my
Pacific account information?
Anytime you wish to
change your personal information or opt-out from
receiving messages, please contact us at one of the
phone numbers below.
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How do I contact Pacific
if I have
further questions?
Please contact Pacific if
you have any questions about this privacy statement, the
practices of Pacific's web site, or your experience with
the site.
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US customers please call 1-800-547-1091
or locally at 503-226-7656. |
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Customers outside the United
States please call 503-226-7656. |
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Will I be notified if
Pacific's privacy
policy changes?
Pacific continually improves
the web site by adding new functionality and features. Pacific
is also improving and adding products, services
and programs. Because of these changes, changes in the
law and the changing nature of technology, our data
practices will evolve over time. Pacific reserves the
right to change, modify, add, or remove portions of this
Privacy Policy at any time, but will alert you that
changes have been made by indicating on the Privacy
Policy the date it was last updated. When you visit the Pacific
site, you are accepting the current
version of this policy as posted on the site at that
time. We encourage you to review our Privacy Policy
whenever you use this web site to make sure you
understand how your information will be used.
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Section 1
Pacific gathers
user information at times of purchasing, customer
support and otherwise as follows:
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Pacific provides our products and Third-Party
services for purchase and, at the time of purchase, you are
required to provide your credit card number to
conclude the transaction and your mailing address
to ensure proper delivery. Credit card information
is never transferred to our customer database and
is only used for collection purposes. |
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Section 2
The
Pacific site
uses cookies as follows:
- Pacific does not use cookies on it's site at this
time.
- In the future, Pacific may choose to use cookies
for other purposes. In such an event, Pacific will
modify this policy to inform you how Pacific is using
the cookie.
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